1. How do I place an order?
We request all orders to be placed by phone with customer service or by e-mail. This is the best way to insure that the product you have in mind is what is actually produced. Once the order is placed, a confirmation sales order is sent by email prior to the start of production.
2. How can I order a fabric swatch?
Fabric cuttings are available (12 maximum please), by requesting the pattern and color for each cutting by going to the «Fabric» section and clicking on «request a swatch». We will do our best to mail these in a timely manner.
3. What are my shipping options?
We have three methods of shipment, White Glove (two men bring inside the residence , place it in the desired location and remove all packing materials),
Curbside (Item is taken off the truck to the curb only. It is your responsibility to bring into the residence), Or Regional Warehouse Delivery(not available in all areas; Item is delivered to a regional warehouse where the customer can pick it up). You can request a quote by clicking the «Request Shipping Quote « tab on each «Style» page.
4. How soon can I receive a Furniture Collection item?
The production time of an ordered item is based on the fabric availability at the time of the order. We will confirm the availability when the order is placed and advise you of the status. Assuming the fabric is in stock, most orders are ready within approximately 2 — 3 weeks. Shipping time is separate and depends on the method of shipping and location it will be delivered to. Customer service can offer more information regarding the shipping times.
6. How do I track my order?
You can track your order by calling or sending customer service an email and we will gladly forward the freight information so you can keep up to date on the shipping progress of your order once it has left the factory.
7. How do I track my order?
You can track your order by calling or sending customer service an email and we will gladly forward the freight information so you can keep up to date on the shipping progress of your order once it has left the factory.
8. How do I measure correctly?
It is important that you always measure accurately before you place your order.Consider the proportions of the room and determine what height, length and depth of sofa would look best in the space. If you’re uncertain, mock up a footprint on the floor using masking tape and take measurements.Important: Measure the heights widths and diagonal depth of any hallways and door accesses, as well as the entry clearance.Compare the dimensions of your residence and your furniture piece.
9. Why is your furniture so low priced?
We take pride in the value we offer our customers. We are able to offer the high level of quality at such a low price by selling direct from the manufacturer via the internet, thus saving the cost of traditional retail overhead expenses. We also market our product using low or no cost online advertising methods which aids in keeping our expenses to a minimum. In addition, referrals are a large part of our monthly sales, this is our greatest asset, a growing foundation of satisfied customers.
10. Is there a location where I can see the furniture?
We have a local showroom in the greater Los Angeles area, namely, Culver City where one can view many of our sample sofas, feel the various cushion and pillow options and view all the fabrics. Viewing days are on the Contact Us page of our website.
